Tandym (Pty) Ltd takes the privacy of your information very
seriously. This policy explains how and for what purposes we use the
information collected about you via our website (referred to below as the
“Site”). Please read this privacy policy carefully. By using the Site and any
services we offer via the Site, you are agreeing to be bound by this policy in
respect of the information collected about you via this Site.
If you have any queries about the policy, please get in
touch with us using the contact details set out below and we will do our best
to answer your questions.
Tandym (Pty) Ltd may amend this policy from time to time.
Every time you wish to order from our site, you should check this policy. You
are not able to proceed with an order on our Site unless you confirm that you
agree with this policy. This policy was most recently updated in July 2020.
1. Collection, processing and use of personal information
You can visit our site without providing personal
information. We will only store non-personal access information, such as the
name of your Internet service provider, the page from which you are visiting,
or the name of the requested file. This information is only analysed for the
purpose of improving our offering and cannot be traced back to you. We will
also store your IP address for the purpose of carrying out a customer order.
Once the order process is cancelled or the ordered product is delivered and
paid, the IP address saved for this purpose will be deleted immediately.
Personal information is only collected if you voluntarily
provide this information as part of your order, when opening a new account or
registering for our newsletter. We will use the information you supply without
separate consent only to complete and process your order. When you register for
the newsletter, with your consent your name and e-mail address will be used for
our own advertising purposes until you unsubscribe from the newsletter, which
can be done at any time.
We reserve the right to store Customer print data
electronically for one year. After that, we will move such data from electronic
storage to tape storage; the print data will then be stored on such tape
storage for 5 further years. The print data does not contain customer data or
other personal data except for an order number (which is included in the name
of the print file). On the basis that it is possible to identify the customer
from the order number and therefore we treat the storage of such print data in
accordance with the provisions of the Privacy and Data Protection Act. We store
this print data for SARS record keeping purposes, in particular in order to be
able to demonstrate to the SARS that we have correctly identified the
applicable VAT rate to the service provided.
2. Forwarding personal information
Your information will be passed on to the shipping company
(The Carrier) commissioned with the delivery of your product, to the extent
required for the shipment of the products; also, your payment information will
be forwarded to the bank commissioned with the payment with respect to payment
settlement. Information will not be forwarded to any other third parties. The
processing of partner offers which are found on our web pages will be done
directly by these partners.
3. Use of Cookies
To enable you to place orders in our Online Shop, a
long-term cookie will be set when you access specific pages. These are small
text files which remain on your computer. The file is only used to enable you
to use certain applications, for example our shopping cart system.
Most browsers will accept cookies by default. You can allow
or prohibit temporary and stored cookies separately in your security settings.
If you deactivate cookies you may lose access to some features on our site and
some web pages may not be displayed correctly.
The information stored in our cookies will never be linked
to your personal information (name, address etc.) without your express consent.
4. Use of website statistic services
a. Use of Piwik
To ensure the tailored design and optimum performance of
this website, solutions and technologies by Piwik not only collect and store
anonymized data, but also utilize this data to compile usage profiles by means
of pseudonyms. Cookies can be used for this purpose which make it possible for
an Internet browser to be recognized. Without the express consent of a visitor,
however, usage profiles will not be stored together with data pertaining to the
pseudonymous visitor. IP addresses, in particular, are rendered indecipherable
immediately after receipt, which makes it impossible to match a usage profile
with an IP address.
b. Use of Google Analytics
This website uses Google Analytics, a web analysis service
from Google Inc. ("Google"). Google Analytics uses "cookies",
text files which are stored on your computer, and which allow your use of the
website to be analysed. Information created by the cookie regarding your use of
the website (including parts of your IP address) is forwarded to and stored on
a Google server in the US. Google will use this information to analyse your use
of the website, to prepare reports regarding website activities for website
operators and to provide additional services related to website and Internet
use. Where applicable, Google will also forward this information to third
parties, insofar as this is statutorily prescribed or the third parties are
processing this data at Google's request. Respecting the Data Protection, we
apply a procedure which excludes the website visitor’s identification. You can
prevent the installation of cookies by changing the settings in your browser
software; however, we advise that if you do so you may not be able to fully
utilize all functions of this website. By using this website you agree to
Google processing the data collected from you as described above for the
aforementioned purposes.
5. Use of Facebook Social Plugins
This Internet page uses what are referred to as Social
Plugins ("Plugins") of the social network Facebook, which is operated
by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
("Facebook"). The Plugins are identified by a Facebook logo or the
addition "Social Plug-in from Facebook" or "Facebook Social
Plugin". An overview of the Facebook Plugins and what they look like can
be found at: http://developers.facebook.com/plugins When you call up a page of
our website which contains a plugin such as this, your browser will create a
direct link with the Facebook servers. The contents of the plugin will be
passed from Facebook directly to your browser, and incorporated by this into
the web page. As a result of incorporation of the plugin, Facebook is informed
that your browser has called up the relevant page from our website, even if you
do not have a Facebook account, or do not happen to be logged on to Facebook at
the time. This information (including your IP address) will be passed from your
browser directly to a Facebook server in the USA and saved and stored there. If
you are logged on to Facebook, Facebook can allocate the visit to our web page
directly to your Facebook account. When you interact with the plugins, for
example by activating the “I like” button or providing a comment, the
corresponding information will likewise be passed directly to a Facebook server
and saved and stored there. The information will also be published on Facebook
and displayed to your Facebook friends. Facebook can use this information for
the purposes of advertising, market research, and requirement-oriented design
of Facebook pages. For this purpose, Facebook produces utilization, interest,
and reference profiles, in order, for example, to assess your use of our
website with regard to the publicity displays which are blended in when you are
on Facebook, to inform other Facebook users of your activities on our website,
and to provide further services associated with the use of Facebook. If you do
not want Facebook to assign the data gathered via our website to your Facebook
account, you will have to log off Facebook before visiting our site. To find
out about the purpose and scope of the data acquisition and the further
processing and use of the data by Facebook, as well as about your rights and
customisation options in this respect, in order to protect your privacy, please
refer to the Facebook data protection instructions:
http://www.facebook.com/policy.php
6. Data Security
We secure our website and other systems against loss,
destruction, access, modification or distribution by unauthorised persons
through technical and organisational measures. A customer account may only be
accessed by entering the personal password of the customer, which is create by
the customer. You should always keep your access information confidential, and
close the browser window once communication with us has ended, especially if
you are using a shared computer. On some pages we will set up a “web bug” on
your computer. This allows us to recognise your computer if it is used to
access the site, or use it to find out how advertising activities are received
by users. This information is anonymous and not linked to personal information
on the computer of the user, or with a database. In order to deactivate web
bugs on our pages, you can use tools such as webwasher or bugnosys.
In the absence of your express consent, we will not use web
bugs to undertake the following activities unnoticed:
collection personal information about you
forwarding of such information to third party providers and
marketing platforms
7. Changes to your details
We aim to keep our information about you as accurate as
possible. If you would like to review or change the details you have supplied
us with, please contact us, the customer may view and/or change their personal
details in the customer area of our Website at any time. You also have the right
to receive information free of charge about the data stored about your person,
as well as a right to correction, blocking and deletion of this information if
necessary.
8. Withdrawal of consent
You have provided the following consent, possibly as part of
the ordering process. We would like to advise that you may withdraw your
consent at any time, with immediate effect.
9. Opening a customer account
I hereby agree that inventory data (name, address, e-mail
and telephone number) as well as usage data (user name and password) will be
stored in a customer database when a new customer account is opened. This will
enable me to log in using my user name and password and make future purchases
without having to re-enter my information. I may withdraw this consent at any
time with immediate effect.
10. Consent for e-mail advertising
You may consent to receiving interesting offers from Tandym
(PTY) Ltd by regular e-mail. Your e-mail address will not be forwarded to other
companies. If you decide to discontinue receiving these services in the future,
you can withdraw your consent at any time. To do this, please click
"Unsubscribe" at the end of the newsletter, or send an e-mail to
online@tandym.co.za, with "Unsubscribe from newsletter" in the
subject line.
11. Payment Details
Tandym (Pty) Ltd uses external payment service provider,
PAYU, to process all payments. We therefore do not store any information pertaining
to bank or card details. More information regarding PAYU, visit
[https://www.payu.co.za/] .
As at: July 2020
tandym.co.za
